根據本政策，Starway Travel 可能會拒絕退款給客人。我們保留以任何理由修改本政策的權利，並隨時通過在我們的網站上發布更新版本。
退款程序結束後，將退款給客人。凡客人取消部分多日預訂，費用和退款僅適用於取消的特定日期。客人可以在 Starway Travel 人同意新時間的情況下更新預訂時間而不受處罰。
要取消預訂，您必須在網站上使用“取消預訂”指定提交取消請求。取消請求不能通過消息，電話，聊天或電子郵件提交給 Starway Travel。如果您無法在平台上找到取消預訂連結，請聯繫我們。提交的取消請求可能會延遲至48小時，以允許任何一方重新確認，重新安排或最終確定取消。在這段時間之後，取消將最終確定。
Cancellation and Refund Policy
This cancellation and refund policy ("Policy") covers cancellation or refund of all fees paid on the platform. You must agree to use the service and platform in this policy. Please read this policy carefully. If you do not agree with this policy, you must not use the platform or service.
According to this policy, Starway Travel may refuse refunds to guests. We reserve the right to modify this policy for any reason and at any time by posting an updated version on our website.
Guests can cancel the booking after the reservation is confirmed by Starway Travel and receive a full refund. All cancellations must be submitted via the platform, not via email. after booking confirmation will result in cancellation charges, which include fees and part of the booking fee (collectively referred to as “cancellation fees”) as follows:
After the refund process ends, the guests will be refunded. Where a guest cancels part of a multi-day booking, fees and refunds only apply on the specific date of the cancellation. Guests can renew their bookings without penalty when the Starway Travel agrees to the new time.
How to cancel a reservation
To cancel a reservation, you must use "Cancel Booking" on the website to specify that a cancellation request be submitted. Cancellation requests cannot be submitted to StarwayTravel via news, phone, chat or email. If you cannot find the cancellation link on the platform, please contact us. The submitted cancellation request may be delayed up to 48 hours to allow any party to reconfirm, reschedule or finalize the cancellation. After this time, the cancellation will be finalized.